Shipping and Returns Policy

Product shipping

Time and place of dispatch and delivery: Orders are shipped within a working eight hour period of time (9: 00pm – 17: 00pm) except for Saturdays, Sundays and holiday. The timetables of each shipping are set unilaterally by the Company and communicated to the customer. The orders include products which are expected or are only available upon request, sent after e-mail contact or other appropriate means, when the company’s ability to process the order is stated, meaning after having received the product by the relevant supplier.

WORLDWIDE SHIPPING

DHL Express Door to Door delivery

Europe Transit time: Next Day*

Other countries: 2-3 days*

US:  4-5 days*

*After dispatching time

Once your order is dispatched, you will receive a Confirmation Note with all tracking details. Remember that you can track your item at anytime.

With a global network in over 220 countries and territories across the globe, DHL is the most international company in the world!

*Reminder: to receive your order, the shipper may require you to pay additional charges for international duties and taxes (varying by destination country) that are beyond our control.

SHIPPING IN GREECE by ELTA Courier S.A

Transit time: Athens: Next day delivery

Rest of Greece: 1-3 days

Once your order is dispatched, you will receive a Confirmation Note with all tracking details. Remember that you can track your item at anytime.

Means of delivery and delivery charges: Sending to the customer the pre-ordered goods occurs only in areas covered by the Distribution Network of the company. The deliveries or services are sent to the address that the recipient had declared at the time of order, while the means and the delivery time are notified to the customer by e-mail concerning the acceptance of the order, when the further shipping is stated.

Distribution Company Network: The COMPANY distribution network covers the geographical area of Greece, Europe and worldwide, while the ability to send and the cost of it is defined in detail below:

General conditions concerning the shipping of products and services

The company reserves the right to modify the arrangements, terms and shipping rates in free will and without warning, compelled to inform potential customers on such changes in review of these terms of use of the shop, as analyzed in the above sections of this document.

Responsible for the receipt on behalf of the customer
The receipt of the products in any case is completed by the person mentioned in the order as the recipient on condition that police ID, passport or generally public  document as a proof of identification is presented.

Deadline of fulfillment of sale – Delivery: The delivery time of products sold and services is specified in the particular order associated with the availability of the product and it is assumed to be maximum thirty (30) days from the time of the sale training, provided that no there has not been special/different agreement between the parties, confirmed in writing form or by electronic mail.

Return Policy

How to make a return of an unwashed and in its original package item.

1. Let Backbone polewear Service know what items you would like to send back and the reasons for your return.

2.Return Address

Return Address will be provided by Backbone’s Customer Service Team.

3. Fill out the Return Form (Order Number, Product Name, Reasons for your return, Desired size or product, Exchange, Refund)

4.Return original receipt which was enclosed in the parcel

Last but not least, please send the return receipt.

We do not accept Refunds when the receipt is missing

You have to pay for the return shipping fee.

We do not accept Returns for custom made orders

Exterior – Aesthetic Defects: The customer is obliged during the receipt to unpack and check the products to confirm the absence of external or aesthetic defects. If defects exist, they are entitled not to receive the item and return it to the distributor, otherwise they lose any right to reimbursement. The Company is required in a short time to make the replacement of the product with a new one. In case of unconditional acceptance of the goods, it is considered that this was delivered in excellent condition without external aesthetic defects.

Return products-company charged: The return of products is charged to the company in cases of delivery of other than the pre-ordered items and if the products in the package are completely damaged.

In the case of a charge of company product return, the products must be returned in the condition received (unworn and unwashed items with the original receipt) by the customer and in the time agreed. Any delay by the customer is only justified for reasons of force majeure, otherwise the right to replacement under this condition is quenched.

The return of the product to be replaced should occur along with all the documents accompanying the product and also full packaging.

Coupons

• Coupons are valid for a limited time only. Backbone polewear reserves the right to modify or cancel coupons at any time. 
• If you do not purchase the qualifying items added to your Cart when the coupon is in effect, the discount will not apply.  
• The coupon may only be used on www.backbone-polewear.com and  not on products sold by third-party sellers. 
• The coupon is limited to one coupon per customer. 
• Coupon may not be combinable with items on sale.
• Applicable shipping and handling charges apply to all products. 
• Backbone polewear has no obligation for payment of any tax in conjunction with the distribution or use of any coupon. 
• Consumer is required to pay any applicable sales tax related to the use of the coupon. 
• Coupons are void if restricted or prohibited by law.
• We do not accept returns to items on sale and offers.
• Refund is only acceptable.

Right of withdrawal: The client- contractor shall, within 14 calendar days since the delivery of products or services, to withdraw the sale. The withdrawal is unjustified and at no charge if the item has already been delivered to the client, it must be returned in the exact same condition as it has been received , the documents that accompany it and its packaging in perfect condition. The return type is accepted, only if the first buyer has paid any amount charged to the company to send the product to them and shipping costs for the return of it. The declaration of withdrawal is stated in writing form or electronically and the Company is obligated to send confirmation of receipt of withdrawal statement as soon as it receives the note. Soon after the withdrawal statement, the Company is required to pay the money received, while the client to return in accordance with the above document the product within 14 weekdays, whereas if the charge has been made by credit card, the Company shall be obliged to inform the Bank organization to cancel the transaction in order to take any action based on the contract with the client and thereupon bears no responsibility. In case of payment by bank transfer there will be a return of money to the bank account which was debited.